Our FAQ

Call us at 514-381-5981 with your appliance's brand and model number on hand. Our team will immediately check availability in our vast inventory. If we don't have the part in stock, we can order it quickly or source rare parts via eBay from Canada and the United States.

New parts are components that have never been used, often accompanied by a manufacturer's warranty. Used parts come from refurbished appliances but remain functional and can be a cost-effective option. Our team will advise you on the best choice based on your appliance, budget, and needs. Both options are tested to ensure proper operation.

We primarily offer original (OEM) parts that guarantee perfect compatibility with your appliance. These parts meet the manufacturer's exact specifications and ensure optimal performance. For some older models, we can also offer quality aftermarket parts. Our expertise of over 50 years allows us to guide you toward the best option.

Some simple parts can be installed yourself if you're comfortable with repairs. However, to ensure the safety and proper operation of your appliance, we often recommend professional installation. SIROFLEX offers a complete repair and installation service. Contact us at 514-381-5981 to discuss your specific situation.

Repair time varies depending on the complexity of the problem and parts availability. For parts in stock, the work can often be completed quickly. If a part needs to be ordered, the timeline may vary. We always strive to minimize inconvenience by keeping you informed at every step. Contact us for an accurate estimate based on your situation.

All our refurbished appliances come with our in-house warranty. For repairs and installed parts, we invite you to discuss warranty details with our team when placing your order. All our work is done by hand with a focus on quality and durability. Call us for more information on our warranties.

Only while our current inventory lasts. SIROFLEX has decided to return to its roots and will stop selling new appliances once this remaining stock is sold out. However, we continue to offer refurbished appliances—repaired and warrantied by our team—as well as our repair service.

When a refrigerator reaches the end of its life, it can be collected by GoRecycle, a Quebec-based recycling organization with which we partner. Its components—including refrigerants and oils—are then responsibly processed at specialized facilities. Contact us to find out how to dispose of your appliance.

We offer delivery service within a 60 km radius of our location on Saint-Laurent Boulevard in Montreal. This includes Montreal, Laval, the North Shore, and several surrounding areas such as Lachine, Villeray, Boisbriand, Rivière-des-Prairies, Verdun, and Rosemère. To confirm if your area is covered, call us at 514-381-5981.

Yes, you can pick up your part directly at our location at 9900 Saint-Laurent Boulevard in Montreal. We're open Monday to Friday from 8:00 a.m. to 6:00 p.m. We recommend calling ahead at 514-381-5981 to confirm your part's availability and avoid an unnecessary trip.