Our FAQ | SIROFLEX

How can I find out if you have the part I need in stock?
Call us at 514-381-5981 with your appliance's brand and model number on hand. Our team will immediately check availability in our vast inventory. If we don't have the part in stock, we can order it quickly or source rare parts via eBay from Canada and the United States.
What's the difference between a new part and a used part?
New parts are components that have never been used, often accompanied by a manufacturer's warranty. Used parts come from refurbished appliances but remain functional and can be a cost-effective option. Our team will advise you on the best choice based on your appliance, budget, and needs. Both options are tested to ensure proper operation.
Do you sell original (OEM) parts or aftermarket parts?
We primarily offer original (OEM) parts that guarantee perfect compatibility with your appliance. These parts meet the manufacturer's exact specifications and ensure optimal performance. For some older models, we can also offer quality aftermarket parts. Our expertise of over 50 years allows us to guide you toward the best option.

Can I install the part myself, or do I need to call a technician?
Some simple parts can be installed yourself if you're comfortable with repairs. However, to ensure the safety and proper operation of your appliance, we often recommend professional installation. SIROFLEX offers a complete repair and installation service. Contact us at 514-381-5981 to discuss your specific situation.
How long does an appliance repair typically take?
Repair time varies depending on the complexity of the problem and parts availability. For parts in stock, the work can often be completed quickly. If a part needs to be ordered, the timeline may vary. We always strive to minimize inconvenience by keeping you informed at every step. Contact us for an accurate estimate based on your situation.
Do you offer a warranty on your repairs?
All our refurbished appliances come with our in-house warranty. For repairs and installed parts, we invite you to discuss warranty details with our team when placing your order. All our work is done by hand with a focus on quality and durability. Call us for more information on our warranties.

What areas do you offer delivery to?
We offer delivery service within a 60 km radius of our location on Saint-Laurent Boulevard in Montreal. This includes Montreal, Laval, the North Shore, and several surrounding areas such as Lachine, Villeray, Boisbriand, Rivière-des-Prairies, Verdun, and Rosemère. To confirm if your area is covered, call us at 514-381-5981.
Can I pick up my part directly from your store?
Yes, you can pick up your part directly at our location at 9900 Saint-Laurent Boulevard in Montreal. We're open Monday to Friday from 8:00 a.m. to 6:00 p.m. We recommend calling ahead at 514-381-5981 to confirm your part's availability and avoid an unnecessary trip.